Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. Provide accurate information about our products and services to customers.3. Resolve customer complaints or issues by investigating problems, providing appropriate solutions or alternatives. Maintain customer records by updating account information and documenting interactions. Identify opportunities to upsell or cross-sell products or services based on customer needs. Collaborate with other departments to ensure customer satisfaction and problem resolution. Meet or exceed established performance metrics such as average handling time, first call resolution, and customer satisfaction ratings.
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